Purchase policy

One license key per session

A purchase belongs to the Discord account signed in during checkout. Every session is its own license key: it runs on any PC, one session at a time, with its own profiles and settings. Each purchase extends the keys you pick by the purchased period. Adding a session issues one more key. On Monthly or 3 Months, add a session whenever you like; to remove one, contact support.

Crypto network responsibility

The invoice shows the coin, its network, the exact amount and the address. The same coin on another network (for example USDT on TRON and USDT on Ethereum) is a different payment. Send only that coin, on that network, to that address; anything else can't be credited automatically.

Quotes and expiry

Every invoice has a durable order reference, exact crypto amount, and expiry. Do not send after expiry. If funds arrive late, the order enters reconciliation; keep the reference and do not pay a replacement invoice for the same purchase. If an older timely payment is discovered after you create a newer invoice, the older payment is held for support review so two orders cannot race the same license.

Underpayment and overpayment

An underpayment cannot be topped up automatically. Do not send a second transfer; keep the order reference and contact support. Overpayments are recorded for reconciliation and never grant arbitrary extra license time or sessions.

Confirmation and delivery

Blockchain detection is not final payment. Mavis waits until the transaction is confirmed as final. Once paid, license activation retries automatically and safely. If delivery is ever delayed, do not pay again; contact support with your order reference.

Credits

Credits are a prepaid balance on your Discord account: 1 credit = $1. A top-up adds the credits shown on its invoice once its payment is final. Credits pay for keys at the price shown when you buy. They never expire, stay with the account that bought them, and can't be withdrawn, refunded or moved to another account, though support may refund them at its discretion. If an order paid with credits can't be applied, its credits go back to your balance.

Auto-renew is optional and off until you turn it on for a key. Shortly before the key expires, it renews the key from your credits at the price shown in Account at that time. Turning it off stops future renewals; a renewal already in progress still completes. If your balance is too low, the key isn't renewed, and auto-renew turns off once the key has been expired for 7 days.

Support and refunds

Contact support with every relevant order reference and transaction hash if automated reconciliation does not resolve an order. Refund availability depends on the payment facts, delivered access, applicable law, and the published terms. Never send private keys or seed phrases to support.